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Who you're claiming against will determine which method to use. You may be able to claim these points online, or by contacting the partner directly. This is deed to inform you about your passenger rights, to explain the exceptions and, most importantly, to support you in your claim for compensation.

Members of multiple programs? Please note that not all partners accept retrospective Points claims. When you're claiming flight delay compensation, Virgin Atlantic will check what time the flight arrived at the final destination. Don't show me this again We can see from your browser settings that you're not accepting cookies. Enter the date and flight of your Virgin flight in our claim calculator below to see if you can claim compensation for your delay or cancellation.

You are entitled to said care regardless of if you are entitled to compensation or not. If you'd rather apply or service your over the phone, please visit our '' section for more details.

We are unable to process any application tp does not contain full and accurate flight information. Contact details for each partner are listed below.

Eu claims and compensation | cancellations and delays | virgin atlantic

Flight delayed, cancelled or overbooked? Select from the following list to find out how to claim with each partner. You can claim Points for travel completed on Virgin Australia and our airline partners up to 30 days prior to ing Velocity Frequent Flyer.

Claims made via claims management companies are not given priority over claims made directly by individual passengers. Customers are advised that claim applications should be made calim to the airline in the first instance in accordance with our Conditions of Carriage, Article Keep reading to find out how.

If you apply directly to Virgin Atlantic Airways then, where compensation is due, the requisite compensation will be paid in full to you. We're so sorry that you need to make a claim with us and we know how disappointing it can be when things go wrong.

Have you contacted your travel provider or airline? Claims must be made within 30 days of travel.

If your flight is cancelled the set forth time is 2 hours. What happens next? Advice for customers considering using a claims management company or other legal representation to make an application for EU flight cancellation or delay compensation on their behalf.

Successful claims for non-air partners will be credited to your between 7 days and 6 weeks of submission, clxim on the processing time of the partner. Claim refund Flight cancelled due to coronavirus? Information for existing customers to make a claim, renew your cover and to contact our Travel Advice.

Flight cancelled due to coronavirus?

Claim missing Points for flights Claim for non-airline partners Claiming missing Points - what you need to know Claiming on past flights Please wait 14 days after a flight to make a claim. FlyPelican process all missing points claims based upon earn eligibility e.

If you have any questions relating to the claim you must follow up directly with the partner. Passengers travelling free of charge or at a reduced rate not available directly or indirectly to the public, excluding passengers having tickets for a Virgin Atlantic Airways operated flight issued under our Flying Club frequent flyer programme are NOT eligible to apply for EU Compensation. Claim missing Points for non-airline partners If you are missing Velocity Points from one of our non-airline partners, please Virgn the respective partner directly within 3 months of the eligible transaction.

Level 3: Your current is Make a claim Make a claim We're so sorry that you need to make a claim with us and we know how disappointing it can be when things go wrong. Follow the guidance below to help us keep things smooth and efficient for you — and for everyone. We endeavour to process applications within 28 days after you have been issued with your unique claims reference however this time frame will increase depending on volume of applications and the quality of the information provided by the applicant.

If you want to apply online please change your browser settings to accept cookies. Our online application uses cookies to help it to work.

If you are a member of another airline loyalty program, you may only earn Points with one loyalty program for flights flown with Virgin Australia or our airline partners. Total delay time: in the largest of cases, you will be able to claim compensation if your delay is greater than 3 hours. Send your claim form to us at enquiries travelclaimsservices.

Make a claim

That's why we always try our best to avoid this as much as possible. Life insurance. Have you flown in the last 30 days, but were not a member at the time?

They help us understand how customers use our website so we can give you the best experience possible and also keep our online adverts relevant. Receipts for additional costs e. Passenger care and assistance during long delays When your flight with Virgin Atlantic is delayed, the airline should provide you with care and assistance.

Make a claim | virgin atlantic cargo

EU claims for flight disruption EU claims General information In the event of a disruption to your flight schedule we take steps to minimise the inconvenience to you and make any waiting time as comfortable as possible. Connecting flights are taken into when your claim is assessed. That's why we always try our best to avoid. However, if you do need to make a claim, our team is here to help guide you through the process. Claim online The process to claim missing Points for flights depends on the airline partner you travelled with.

Download a claim form. Please note: Keep the total file size of each under 10MB including any attachments. If you are a claims management company Please write to us at the following address: Virgin Atlantic Customer Relations. You are entitled to the full refund of the clai of your ticket.

And, as established by the ly mentioned regulation, you can claim your compensation, up to 6 years after the date of the flight. That's because for flight delay claims Virggin. You can claim on behalf of other people from your booking. Individual claims will be required for claims relating to separate bookings using an alternative address for each indivdual claim.

How to claim missing velocity points

In some cases, other criteria may apply and conditions may differ. You must have been a Velocity member at the time of activity, however you can claim missing Points for an activity completed within the Vurgin days prior to ing Velocity Frequent Flyer. It is important you make note of this claim reference and quote it in any subsequent communication. All they need to do is agree to you receiving any compensation they may be eligible vlaim.

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